1. The Company
The Limited Liability Company under the trade name “Skydream LTD” (henceforth referred to as Skydream), which has its registered offices in Athens (11 Pittaki Str, 105 54) has created the www.skydream.travel website for customers who wish to perform their transactions electronically and benefit from the offers provided by the online transaction portal.
2. Acceptance of the General Terms of Transactions
The use of the website and the services rendered by Skydream are governed by the following General Terms of Transactions (GTT) combined with (a) the Special Terms and Conditions of Skydream and (b) the terms of Personal Data Protection that are on the same website and which comprise an inextricable part hereof.
It should be noted that the GTT of Skydream are applied to all reservation orders made by customers through the aforementioned portal http://www.skydream.travel.
With each reservation or purchase of a product or of a service offered through http://www.skydream.travel, customers-users unreservedly accept the General and Special terms of participation in Skydream as mentioned above.
3. Services – Scope of application of the GTT.
Skydream provides an internet portal which offers tourist products and services. In particular, Skydream offers the following services to its customers:
1. Walking tours within the center of Havana, to archaeological sites, tourist attractions and museums for small groups and individual customers.
2. Tours in areas outside Havana (Viñales, Cienfuegos, Trinidad, Camagüey, Baracoa, Santiago de Cuba):
a. by bus or taxi cab or minivan, accompanied by a tour guide.
b. by bus or taxi cab or minivan with a local tour guide in each area.
c. with a local tour guide only in each area, with customers being responsible for their own transportation.
3. Organization of a comprehensive tour for customers which includes:
a. transportation by minivan or bus or taxi cab .
b. tours at archaeological sites and museums.
c. overnight accommodation at hotels or BB’s (Bed and Breakfast or Casas Particulares) .
d. meals at restaurants.
4. Lunch and dinner at restaurants in Cuba for individual customers and groups.
It should be made clear that Skydream does not render the services offered itself; it mediates in the booking of these services (e.g. car hire, hotel reservations, casas particulares reservations, ticket reservations, travel arrangements and other tourist services) which are offered by the organizers/providers of each tourist service as mentioned on the website.
The purchase or booking of products or services through the website is possible subject to availability of the specific product or service. When a reservation is made, the contract concluded exclusively binds the customer and the provider of the specific product or service. Skydream’s service exclusively consists of its mediation between the customer and the provider and its responsibility is limited only to the fulfillment of this service provision. Skydream does not make travel arrangements. The provider is solely and exclusively responsible for fulfilling the contracts concluded via Skydream. Customers should refer to the general terms of transactions of the organizers/service providers.
By completing the relative fields in the respective booking form on our website and after the booking process has completed, customers shall have given explicit instruction to Skydream to either render the services which it offers or to mediate in the provision of a travel service which is offered by a provider or of any other service which is related to travelling.
5. Confirmation of bookings, delivery of confirmation
When a booking has been made through Skydream’s website, customers will receive a confirmation of the booking via electronic mail (email). Users shall be obliged to IMMEDIATELY check the accuracy of the details of the confirmation (name, tour date, destination, etc) and to inform Skydream of any errors or discrepancies that there may be by comparison with the initial booking information entered by the customer. Errors and discrepancies which are reported after a period of 48 hours as of the receipt of the aforementioned confirmation of the specific booking in question will not be taken into consideration. It should be noted that any errors and discrepancies reported after the deadline will, in no case whatsoever, grant the right to withdraw from the contract.
Skydream’s fee is referred to in detail for all types of services offered on its webpage at www.skydream.travel.
7. Method of payment
The method of payment is described in detail for each of the services offered on the http://www.skydream.travel webpage. Only the payment methods stated on the webpage shall be accepted.
8. Rejection of a booking
9. Provisions pertaining to passports, visas, foreign exchange and health regulations
Customers are obliged to comply with Cuban legislation pertaining to passports, the issuance of visas, health regulations, etc. Customers may contact Skydream to request any relevant information.
Skydream shall not be held liable to customers for information and details that are related to services and products offered by each provider. Skydream shall make all efforts possible to check the information published on its website for errors or inaccuracies. However, Skydream does not guarantee the adequacy, accuracy, completeness or current validity of this information. In addition, Skydream shall not be responsible for the non-availability of services or products offered on the booking date, nor for the execution of the contract signed with the provider. In no case whatsoever shall Skydream be responsible for actions, errors, omissions, warranties, breaches or denials of any provider, nor for any injury, death, destruction of property or any other losses or compensation or pecuniary satisfaction and expenses that may arise for any reason that is related to the operation and use of the website and of the information, of products and services offered by any provider or from any unauthorized interventions by third parties in the products, services or information that are made available on this website.
Skydream shall not be liable and shall not indemnify any person against strikes, force majeure or any other reason that is not under its direct control.
Furthermore, it shall not be held liable to pay compensation for any additional expense, omission, delay, change of route, or action or omission by any governmental authority. Skydream makes all possible efforts to ensure the smooth operation of the website without guaranteeing the proper operation and suitability of the software or the products and services offered, or that it will function without interruption, or that it will be free of viruses or any other similar elements. The same applies to other information included on this website which is provided by third parties. This website contains links to third party websites. The information provided herein is subject to ongoing changes. Skydream or its associates shall reserve the right to modify the website at any given time.
11. User (customer) responsibility
The use of this website must be made exclusively for lawful purposes and in a lawful manner so that its use by third parties is not restricted or prevented. Customers shall be obliged to use the website in accordance with the law, the principles and the current terms herein and they shall not perform actions or omissions that may harm or cause the website’s malfunction, nor affect or endanger the provision of Skydream’s services. By using this website, customers guarantee that they are at least 18 years of age and that they comply with the lawful conditions for use of this website. Customers shall be obliged to supervise and undertake the responsibility for use of this website by under age persons in their name or on their (the customer’s) behalf. In addition, they shall guarantee the accuracy and completeness of all information and details pertaining to the person or to members of their families, which are disclosed within the scope of this website’s use. Any booking made for profit-seeking, deceptive purposes, or with intent to defraud or made with the aim of increasing demand is prohibited. The booking of products or services through this website is permitted only for lawful bookings and purchases made in the name of the customer or with respect to other persons, in the name of and on whose behalf the customer is entitled to act. Customers agree that any abuse of the services of Skydream’s website may lead the specific customer being banned from access to the services of the website.
12. Copyright, trademarks
Copyright and any other protected rights pertaining to this website are held by Skydream. The content of this website is exclusively owned by Skydream, except where third party ownership is explicitly stated. The name “Skydream”, including all its trademarks, logotypes and any graphic designs depicted on the website are owned by Skydream or by third parties. It is prohibited to copy, distribute, transfer, alter, resell, create derivative works or mislead the public regarding the actual provider of the website content. Any reproduction, re-issue, uploading, announcement, diffusion or transmission and any other use of the content in any manner whatsoever and with any means whatsoever for commercial or other purposes is permitted only upon Skydream’s prior consent or upon agreement with any other holder of intellectual property rights.
13. Applicable law
Greek law exclusively governs the relations between customers of this website and Skydream, with the exception of regulations of private international law. The courts of Athens shall be competent to settle any differences that may arise between the counterparties.
14. Amendment to the General Terms of Transaction
Tours special terms & conditions
Programs offered by Skydream
All details of tours, private tours, food tours & cooking lessons offered by Skydream are described on the website http://www.skydream.travel.
Skydream programs require the participation of 2 persons minimum. This number may vary in certain programs. You may see the minimum number of participants per program, in detail, on our website. Skydream reserves the right to cancel a program at any given time, up to 24 hours before the tour commences and for any reason whatsoever, including cases where the number of participants is insufficient for the program to take place. In the unlikely event that a program is cancelled by Skydream, participants will receive a full refund of their payment or they will be entitled to reschedule the program on another date. In this case, Skydream shall not be held liable for any expenses, including airline ticket costs or other personal expenses incurred by customers. With regard to all programs (tours) Skydream reserves the right to change the routes, if the route is disrupted or if realization of the program is prevented by unforeseen circumstances beyond the control of Skydream, such as, for example, road closures in the center of Havana or other cities.
Payment of fees
The program fees, as they are described per program and which include all expenses and fees of Skydream, shall be paid in advance and they shall be binding. By law, value added tax must be levied on the fee. If programs are paid for in advance over the Internet, customers will not incur any further charges. Skydream shall reserve the right to change the fee for any of its services at any given time. In the event that the fee is reduced, customers will not be entitled to a refund of any difference that may arise. Customers may pay for all programs via Paypal by purchase of an order through the website http://www.skydream.travel or by card at least one week before the agreed program takes place. In all cases, the fee per program does not include any customer travel costs or admission fees or any other cost for services that are not expressly stated herein, but which are necessary to carry out the program.
Cancellations & Refunds
Guided walking tours take place on a daily basis and are not subject to changes due to weather conditions, as Havana is sunny almost all year round . Our programs do not take place on official holidays (December 25 & 26, New Year’s Day, Good Friday until 12:00 hrs, Easter Sunday).
In the event that a customer has cancelled a regular tour in writing, the following penalty clauses shall hereby be agreed upon: Up to 15 days prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to Skydream for the transaction fee of 4%. Between 14 and 7 days prior to the scheduled tour: The customer shall incur 50% of the amount payable for the tour as a penalty charge, plus any other expenses, i.e. credit card charges or cancellation charges for means of transportation that may have been reserved for the tour. Less than 6 days prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program. If the tour is cancelled by Skydream, no commission is kept.
Please note that Skydream does all refunds 4 weeks after the cancellation date.
In the event that a customer has cancelled a personal (private) tour in writing, the following penalty clauses shall be agreed upon: Up to 15 days prior to the scheduled tour: The customer shall not incur a penalty charge, apart from the charge due to Skydream for the use of a credit card. Between 14 and 7 days prior to the scheduled tour: The customer shall incur 50% of the payable amount of the tour as a penalty charge, plus any other expenses, i.e. credit card charges or cancellation charges for means of transportation that may have been reserved for the tour. Less than 6 days prior to the scheduled tour or if customers do not show up at the agreed meeting point: 100% of the amount payable shall be withheld as compensation for the cancellation of participation in the program.
If, unexpectedly, on the date of the tour, unforeseen events make the completion of the program impossible (e.g. strikes of employees at archaeological sites), Skydream shall consult with the customers and do everything possible to offer an alternative solution. If an alternative solution is not found or agreed upon, then either Skydream or the customer may cancel the tour. In the event that a tour is cancelled for any of the above reasons, Skydream shall refund the full amount paid by the customer for the tour and 50% of the amount payable for the cancellation of any means of transportation, if such has been reserved for the tour.
Refunds take place 4 weeks after the cancellation date. 4% commission is kept for transaction fees for refunds if you cancel the tour. If the tour is cancelled by us, no commission is kept.
It should be noted that arrangements for access or overnight accommodation, transportation, restaurants and other places in Cuba may differ from those that exist in the rest of Europe or the U.S.A. Many BB’s (Bed and Breakfasts or Casas Particulares) are small or refurbished old buildings and there may not be an elevator. Streets may present difficulties during walking tours. Access for persons with special needs is not guaranteed. Public areas may not be accessible to persons with special needs. Participation in walking tours and tours requires a minimum physical condition, such that you are in the position to walk uphill or climb stairs. Kindly inform us if you have a medical or physical limitation or are undergoing a medical treatment.
Although Skydream will always make every effort to ensure safe completion of walking tours and tours and to provide its customers with a pleasant excursion, it will not be liable for the personal safety of participants, or for the safety of personal items, nor for unforeseen events and incidents that Skydream cannot control, prevent or avoid, including (but not limited to) accidents, thefts and illnesses during the walking tour or the tours. Each participant shall be fully responsible for his/her personal health, medical needs and safety.
We advise you to check your insurance contract in order to determine whether you are covered and to clarify what your travel insurance covers in the case of trips abroad.
The payment of the fee means that you unreservedly agree that you are healthy enough to be able to participate in Skydream programs and that you have informed Skydream of any special medical, physical or nutritional requirements that might affect your participation in the programs as announced by Skydream. You should be aware that medical care and service facilities abroad may be different from those you are accustomed to and that they may be inadequate for your treatment. Please ensure that you have taken all the necessary medication you may require with you when travelling abroad. Skydream is not in the position to guarantee the availability of special accommodation or appropriate access for persons with special needs within our programs. Please contact us to discuss any circumstances which might affect your trip or that of other participants in the program.
Skydream reserves the right to refuse participation to any person whose health may prevent or disrupt any of the programs, at its absolute discretion.
Dietary Restrictions and allergies
Please contact us to discuss any allergies, dietary requirements or restrictions you may have. Given the nature of the programs, we are not in the position to guarantee that all nutritional requirements will be met; however, we will make every effort to meet your needs. Skydream should be informed of any nutritional allergy or any dietary restrictions you may have before the commencement of the program.
Participant Release of Liability
We would like to emphasize that we hereby presume that you unreservedly accept that Skydream is not owned or managed by any persons who have any relations whatsoever with the facilities of suppliers, accommodations or the services you have chosen. Each individual participant hereby agrees that Skydream and its representatives shall not be held responsible for any injury, damage, loss, accident, delay or irregularity whatsoever, due to default by hotels, carriers, restaurants or other contracted services that Skydream secures for participants.
It is also emphasized that we presume that you unreservedly accept that Skydream provides the opportunity to make use of means of transportation and that these activities carry inherent dangers. Your participation of itself in these activities, as organized by Skydream or by its employees, associates or suppliers, shall mean that you agree to the following:
You shall be responsible for adherence to the rules and the laws of the areas you are visiting. The rights and privacy of the rest of the participants in the program in which you are taking part shall be respected by all. Skydream reserves the right to refuse the participation of a certain person, before or even during the program, if it is deemed that such participation may pose a risk to the safety and comfort of the other participants.
You agree to grant Skydream global, royalty-free and full license to use your photographs, video clips or digital pictures in the advertisement of its programs and/or for commercial purposes. By reserving a place in any of these programs, you shall have automatically accepted the terms mentioned herein, confirm that you have fully understood them and have agreed to all of them.
Third party activities terms & conditions
Valid for the specific period, each tour is operated. All prices are subject to modification without previous notice. Prices quoted include entrance fees for visits of museums and archaeological sites (as specified in itineraries) and taxes.
NOT INCLUDED: All personal expenses (laundry, telephone, etc.) cost of drinks, mineral waters, after meal coffee and tea, tips, visa costs, sightseeing and services other than those mentioned in our itineraries. If in doubt whether something is included in the price of the tour, please inquire.
All our tours are guided by professional guides licensed by the respective governments of countries visited. Every tour might be guided in more than one language. In the case of a force majeure (strikes, etc.) we reserve the right to use tour conductors instead of guides or to distribute literature describing places visited on our tours.
As specifically mentioned in each tour. In case of a force majeure and/or reasons beyond our control and events that occur after the tour departure, we reserve the right to modify the routing and alter the itineraries.
Small articles, coats, wraps, umbrellas, cameras, hand bags and any other items that are carried on a motorcoach or private car are entirely under the care of the passenger who is cautioned of the risk attached to these being left in conveyances. Every effort will be made to retrieve lost or forgotten items; however, the carrier / and its agents, in no way can be held responsible if such items are not retrieved.
The travel agency responsible for these tours acts as agent for the owners or contractors providing means of transportation or other services, and all terms and conditions under which means of transportation or other services are offered or provided, and the issuance and acceptance of such tickets shall be deemed to be consent to the further condition that the travel agency and its agents in Greece and abroad shall not be or become liable or responsible in any way in connection with such means of transportation or other services for any loss, injury or damage to or in respect of any person or property howsoever caused or arising or to be otherwise responsible for any damages for any other cause whatsoever.
Some important notes
Clothing during the tour is casual. Admission to Churches visited on our tours is not allowed to gentlemen wearing shorts and ladies wearing shorts, short skirts or blouses not covering the shoulders.